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Hosting Services Daily & Off-Site Backups

Backups are made of your Shared Hosting Package including Websites, Databases and Email each night and stored within our Data Centre with encrypted copies transferred each night to an off-site location.

We store our backups in Fire and Waterproof Storage Pods capable of withstanding fires of over 843°C and being submerged in water for 72 hours.

In addition, our Shared Hosting Servers are mirrored in real-time to redundant hardware, allowing for, fast recovery of services in the event of a hardware failure.

File and Database Recovery Service

We can offer our Shared Hosting Client's a recovery service of their website files and databases. Please contact support if you require the recovery of data.

Hosting Space & Websites Files

Data stored in your Hosting Space, including your web pages and images, are backed up daily. We can recover deleted and changed files to any of the daily backups taken over the previous 28 day period. After 28 days these backups are purged, and data recovery is no longer possible.

SQL Server and MySQL Database Backup

Backups of SQL Server and MySQL databases are created daily and are stored for 28 days. This allows us to roll-back changed or deleted SQL Server and MySQL databases to a previous point-in-time, or supply these database backups to clients upon request. After 28 days Database backups are purged, and data recovery is no longer possible.

Email and WebMail Backup

Mail Services are backed up daily and stored for 28 days. Our mail servers store emails in daily files; therefore, we cannot recover individual emails but can roll-back whole mail accounts. After 28 days, Mail Service backups are purged, and data recovery is no longer possible.

Creating Your Own Independent Backups

We highly recommend that all customers create and keep their own regular backups of data stored on our systems.

Please note: Although we do our best to insure the integrity of our data backups and redundant backup systems no backup solution is 100% infallible and we can not guarantee that data will be recoverable in the event of a data loss. Please ensure that you make your own regular backups of data stored on our systems.

Dedicated Server and Cloud Server backups are available as an optional extra.

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Web Wiz is the trading name of Web Wiz Ltd. Company registration No. 05977755. Registered in England and Wales.
Registered office: Web Wiz Ltd, Unit 18, The Glenmore Centre, Fancy Road, Poole, Dorset, BH12 4FB, UK.

Prices exclude VAT unless otherwise stated. VAT No. GB988999105 - $, € prices shown as a guideline only.